📜 1. Agreement to Terms

By accessing or using the MBORMC website (www.mbormc.co.uk), requesting a quote, placing an order, or using our services, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content. We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the site constitutes acceptance of the updated Terms.

🛒 2. Orders & Custom Products

2.1 Custom Manufacturing. MBORMC specialises in custom-made mosquito screens, pet-proof folding doors, and related products. All products are made to the exact measurements provided by the customer. It is your responsibility to ensure that all measurements and specifications provided are accurate. We recommend following our measuring guide or contacting us for assistance.

2.2 Order Confirmation. A quote is not an order confirmation. An order is only confirmed once we have received your acceptance of the quote, payment (or deposit), and all required measurement data. We will send an order acknowledgment by email or WhatsApp.

2.3 Production Lead Time. Custom orders typically require 15–20 business days for production after order confirmation. Lead times may vary depending on order volume, complexity, and material availability. We will inform you of any significant delays.

2.4 Order Changes. Once production has commenced, changes to specifications may not be possible. If you need to modify your order, please contact us as soon as possible. Additional charges may apply.

2.5 Order Cancellation. You may cancel an order within 48 hours of order confirmation without penalty. After 48 hours, if production has not yet started, a cancellation fee of 20% may apply. Once production has started, orders cannot be cancelled.

💰 3. Pricing & Payment

3.1 Pricing. All prices are quoted in GBP (£) unless otherwise stated. Prices are exclusive of shipping, customs duties, and taxes (e.g., UK VAT) unless explicitly included in the quote. The final price will be confirmed in your quote and order acknowledgment.

3.2 Payment. Payment is required in full (or 50% deposit for large orders) before production begins. We accept bank transfers, PayPal, and other payment methods as indicated on your invoice. Payment processing is handled by trusted third-party payment gateways. We do not store your full payment card details on our servers.

3.3 Taxes & Duties. Customers are responsible for any import duties, taxes, or customs fees applicable in the destination country (including the UK). We provide accurate commercial invoices to assist with customs clearance, but we cannot predict or control customs charges.

🚚 4. Shipping & Delivery

4.1 Shipping Methods. We offer sea freight, air freight, and express courier (DHL/FedEx) options. The shipping method is selected based on your order size, urgency, and destination. Shipping costs and estimated delivery times will be provided in your quote.

4.2 Delivery to the UK. We ship to all regions of the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery times vary by shipping method:

• Express (DHL/FedEx): 3–7 business days after dispatch
• Air Freight: 5–10 business days after dispatch
• Sea Freight: 15–35 days after dispatch (most economical for bulk orders)

4.3 Delivery Delays. We strive to meet all delivery estimates, but we are not liable for delays caused by customs clearance, weather conditions, carrier issues, or other factors beyond our reasonable control. We will provide tracking information so you can monitor your shipment.

4.4 Inspection on Delivery. Please inspect your order upon arrival. If you notice any damage during transit, please note it on the delivery receipt and contact us within 48 hours of receipt. We will work with the carrier to resolve any damage claims.

↩️ 5. Returns & Refunds

5.1 Custom Products. All products are custom-made to your specifications. As such, we are unable to accept returns or exchanges for reasons other than manufacturing defects or damage during transit. This is in line with UK consumer law for bespoke goods.

5.2 Manufacturing Defects. If your product has a manufacturing defect, please contact us within 14 days of receipt with clear photos and a description of the issue. We will assess the claim and, if approved, offer repair, replacement, or a full refund at our discretion.

5.3 Incorrect Measurements. If the product does not fit because the measurements provided were incorrect, we are not responsible. We offer a free measuring support service — please use it to avoid errors.

5.4 Refund Process. Approved refunds will be processed using the original payment method within 14 business days of approval. Shipping costs are non-refundable except in cases of our error or damage during transit.

🛡️ 6. Warranty

6.1 Warranty Period. MBORMC offers a 5-year warranty on the structural integrity and pet-proof performance of our custom screens and folding doors. This warranty covers manufacturing defects, material failure, and pet-resistant mesh performance under normal use.

6.2 What Is Not Covered. The warranty does not cover:

• Damage caused by misuse, improper installation, or neglect
• Normal wear and tear, including minor cosmetic wear
• Damage from extreme weather conditions or natural disasters
• Products that have been modified or repaired by unauthorised parties

6.3 Warranty Claims. To make a warranty claim, please contact us with your order number, a description of the issue, and clear photos. We will assess the claim and arrange for repair, replacement, or refund as appropriate.

⚖️ 7. Consumer Rights (UK)

These Terms do not affect your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For custom-made goods, your rights may differ from standard off-the-shelf products. We are committed to providing fair and transparent service.

If you are a UK consumer, you have the right to:

• Receive goods that are of satisfactory quality, fit for purpose, and as described
• Reject faulty goods and receive a refund (subject to the bespoke goods exception)
• Claim compensation for damaged or undelivered goods

🔒 8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of MBORMC or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

The MBORMC name and logo are registered trademarks of MBORMC. You may not use these trademarks without our prior written consent.

🔗 9. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, WeChat, payment gateways, shipping carriers). These links are provided for your convenience. We do not endorse or control the content or practices of third-party sites. Your use of third-party sites is subject to their own terms and policies. We are not responsible for any loss or damage arising from your use of third-party sites.

🚫 10. Prohibited Uses

You agree not to use our website or services for any unlawful purpose or any purpose prohibited by these Terms. Prohibited uses include, but are not limited to:

• Violating any applicable local, national, or international law or regulation
• Transmitting any harmful or malicious code, viruses, or malware
• Attempting to gain unauthorised access to our systems or networks
• Impersonating any person or entity, or falsely stating your affiliation with any person or entity
• Interfering with the proper functioning of our website or services

⚠️ 11. Limitation of Liability

To the fullest extent permitted by UK law, MBORMC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website, products, or services. This includes, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses.

Our total liability to you for any claim arising out of or relating to these Terms or your use of our services shall not exceed the total amount you paid to MBORMC for the specific order giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

🏛️ 12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, we encourage you to contact us directly to attempt to resolve the dispute amicably. We are committed to working with our customers to reach fair solutions.

📧 13. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Email: dporo@qq.com
WhatsApp: +86 135 3660 0067
WeChat: FSMBOR
Address: Chancheng District, Foshan, China