🔒 Our Commitment to Your Privacy

At MBORMC, we take your privacy seriously. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, place an order, or contact us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the practices described in this policy. If you have any questions, please contact us.

📋 What Information We Collect

We collect information that you voluntarily provide to us when you:

• Request a quote — Name, email address, phone number, WeChat ID, window/door type, product interest, and project details.
• Place an order — Name, shipping address, email, phone number, WeChat ID, payment information (processed securely via third-party payment gateways), and custom product measurements.
• Contact us — Any information you choose to share via email, WhatsApp, WeChat, or our contact forms.
• Browse our website — We may collect non-personal data such as IP address, browser type, device information, and pages visited via cookies (see our Cookie section below).

We do not collect sensitive personal data (e.g., health information, racial or ethnic origin, political opinions) unless you explicitly provide it.

🎯 How We Use Your Information

We use the information we collect for the following purposes:

• To provide and fulfill your orders — Processing custom screen and door orders, manufacturing, quality control, and shipping.
• To communicate with you — Responding to quote requests, order confirmations, shipping updates, and support inquiries.
• To improve our services — Understanding customer needs, improving product offerings, and enhancing website experience.
• To send marketing communications — Only with your explicit consent. You can opt out at any time.
• To comply with legal obligations — Maintaining records for tax, customs, and regulatory purposes.

📤 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service providers — Trusted third parties that help us operate our business (e.g., shipping carriers, payment processors, manufacturing partners). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal compliance — If required by law, court order, or governmental regulation, we may disclose your information to comply with legal obligations.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be bound by this policy.

🛡️ How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration:

• Data encryption — All data transmitted between your browser and our website is encrypted using TLS/SSL technology.
• Access controls — Only authorised personnel have access to personal data, and they are bound by strict confidentiality obligations.
• Secure storage — Your data is stored on secure servers with firewall protection and regular security monitoring.
• Payment security — We use trusted, PCI-compliant third-party payment gateways. We do not store your full payment card details on our servers.

While we strive to protect your data, no transmission over the internet is completely secure. You share information at your own risk, but we take every reasonable precaution to safeguard it.

🍪 Cookies & Tracking

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you interact with our site. We use:

• Essential cookies — Necessary for the website to function properly (e.g., navigation, form submissions).
• Analytics cookies — To understand how visitors use our site, improve performance, and tailor content (e.g., Google Analytics).
• Preference cookies — To remember your language preferences and other settings.

You can control cookies through your browser settings. You may choose to block or delete cookies, but this may affect the functionality of our website. We do not use cookies for targeted advertising.

🇪🇺 Your Data Protection Rights (UK GDPR)

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to access — You can request a copy of the personal data we hold about you.
• Right to rectification — You can ask us to correct inaccurate or incomplete data.
• Right to erasure — You can request that we delete your personal data (subject to legal obligations).
• Right to restrict processing — You can ask us to limit how we use your data.
• Right to data portability — You can request your data in a structured, machine-readable format.
• Right to object — You can object to our processing of your data for marketing purposes.
• Right to withdraw consent — If you have given consent for specific processing, you can withdraw it at any time.

To exercise any of these rights, please contact us. We will respond within 30 days as required by UK law.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data rights have been violated.

🌍 International Data Transfers

MBORMC operates from Foshan, China, and works with manufacturing and shipping partners globally. When you place an order, your data may be transferred to and processed in countries outside the UK, including China.

We ensure that all international data transfers are protected by appropriate safeguards, including standard contractual clauses approved by the UK authorities. By using our services, you consent to the transfer of your data to our facilities and those third parties with whom we share it as described in this policy.

👶 Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

📧 Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, WeChat, payment gateways). This privacy policy applies only to MBORMC. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

🔄 Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. For significant changes, we will notify you via email or through a notice on our website.

📞 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

Email: dporo@qq.com
WhatsApp: +86 135 3660 0067
WeChat: FSMBOR
Address: Chancheng District, Foshan, China